Karl Danniel S. Ruby

E-commerce Virtual Assistant

Cabuyao, PH.

About

Results-driven E-commerce Virtual Assistant with diverse experience in customer support, lead nurturing, and operational optimization, adept at converting prospects into loyal customers and streamlining business processes. Proven ability to enhance customer satisfaction, drive sales through targeted outreach, and manage complex administrative tasks, ensuring smooth and efficient e-commerce operations. Seeking to leverage strong communication, organizational, and technical skills to contribute to a dynamic e-commerce environment.

Work

Attorney Ruby Senin, MMC Law Office

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Part-Time Legal Assistant

Cabuyao, Laguna, Philippines

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Summary

Provided comprehensive administrative and client coordination support to an attorney, ensuring efficient legal operations and meticulous document management for case requirements.

Highlights

Coordinated client communication and managed day-to-day administrative support, enhancing workflow efficiency by 15% through streamlined processes.

Organized, prepared, and compiled critical legal documents and exhibits for diverse case requirements, ensuring 100% accuracy and timely submission.

Met with clients to efficiently collect, verify, and manage essential paperwork and supporting documents, improving client satisfaction and reducing processing time.

Maintained confidential client records and sensitive legal information with utmost discretion, ensuring compliance with privacy regulations.

Herbalife Independent Distributor

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E-Commerce Support Virtual Assistant

Remote, Laguna, Philippines

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Summary

Managed end-to-end customer support and sales processes for an e-commerce platform, driving lead conversion and enhancing customer retention through strategic engagement.

Highlights

Handled a high volume of customer inquiries and effectively guided prospects through the sales process, contributing to a 10% increase in conversion rates.

Conducted proactive follow-ups to encourage purchase completion and build customer loyalty, resulting in a 20% improvement in repeat business.

Executed targeted outreach campaigns that successfully converted leads into paying customers, expanding the client base by 15% within the year.

Strengthened customer retention through personalized relationship management and support, fostering long-term engagement and positive brand perception.

Angkas

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Rider / Delivery Rider

Cabuyao, Laguna, Philippines

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Summary

Delivered safe, timely, and professional transportation and delivery services, ensuring high customer satisfaction and adherence to operational standards.

Highlights

Provided reliable and professional transportation services to passengers and managed deliveries, consistently adhering to traffic and safety regulations.

Managed daily bookings, optimized navigation, and facilitated clear customer communication using the Angkas mobile application, improving service efficiency by 10%.

Maintained high customer satisfaction through reliable service, punctuality, and courteous interactions, achieving an average customer rating of 4.8/5 stars.

Ensured timely delivery of goods and passengers, contributing to operational effectiveness and positive client experiences.

SMAGNET (Cocohusk Weave Making)

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Production Manager

Cabuyao, Laguna, Philippines

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Summary

Oversaw production teams and optimized operational workflows in a manufacturing environment, ensuring quality output and timely delivery.

Highlights

Supervised production teams and optimized operational workflows, leading to a 10% increase in production efficiency and output.

Implemented rigorous quality control measures, resulting in a 15% improvement in customer satisfaction and reduction in product defects.

Monitored daily operations and proactively resolved production concerns, maintaining smooth and timely output across all shifts.

Streamlined communication channels between production and management, enhancing response times for operational adjustments and problem-solving.

Education

Brigham Young University Ensign College – USA (Online)

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Bachelor of Science Applied Business Management

Junior & Senior High School

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Volunteer

Full-Time Service Volunteer (Missionary)

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The Church of Jesus Christ of Latter-Day Saints

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Managed daily operations, coordinated volunteer activities, and provided training in communication and teamwork for diverse groups.

Highlights

Managed daily operations and coordinated volunteer activities for multiple teams, ensuring efficient resource allocation and program execution.

Trained diverse teams in effective communication, ethical practices, and teamwork principles, enhancing group cohesion and productivity.

Maintained accurate records and conducted regular follow-ups via calls and visits, ensuring consistent engagement and support for community members.

Developed strong interpersonal skills through extensive public interaction and problem-solving in dynamic community settings.

Languages

English

Tagalog

Skills

Customer Service & Communication

Inbound/Outbound Support, Lead Nurturing, Relationship Management, Team Coordination, Client Coordination, Customer Inquiries, Follow-ups, Client Interaction.

Technical Proficiency

GoHighLevel, Social Media Marketing, Google Suite, Canva, Trello, CapCut, Pancake, ChatGPT, Microsoft Office, Mobile Applications.

Operational Management

Workflow Optimization, Quality Control, Daily Operations Monitoring, Problem Resolution, Logistics Management, Record Keeping, Document Management.

Sales & Marketing Support

Sales Process Guidance, Outreach Campaigns, Lead Conversion, Customer Retention, Brand Visibility.